APEX RIDING ACADEMY
Cancelation and Make-Up Policies
Considerable time goes into planning lessons with instructors and reserving horses for riders, therefore it is the responsibility of the rider to come to lessons and be on time. In the event that the Apex cancels a lesson, a make-up lesson will be rescheduled at the convenience of the rider.
- Your lesson time reserves the exclusive use of a school horse, cancellations for any reason must be made at least 24 hrs prior to your lesson time.
- Failure to give 24-hour notice when making a cancellation or you do not show up will result in a “No Show” and you will be charged the full amount of your lesson with no make-up
- If you cancel your lesson within the time frame allowed you may reschedule within 30 days, during one of our prescheduled Make-up times only.
- Cancellations may be made by phone, email, or text to your instructor.
- Make-up lessons will ONLY be offered at our pre-scheduled time slots. These slots will be offered at the same times each week and will most likely be a group lesson with other make-up students. The slot you choose may not be with your normal instructor and that’s OK.
Apex reserves the right to cancel your lesson time permanently and reschedule a new student to this time If you cancel this time slot more than 3 times and/or on regular basis.