Please reach us at ApexridingAcademy@gmail.com if you cannot find an answer to your question.
Our program allows you to start classes any day during the month. Once enrolled, we hold your child’s spot on that day and look forward to seeing them every week. Find and enroll in any opening in your student’s level at a day and time that works for you. You will then own that spot until your child is moved to a different level. You may move days and times if needed by using your Customer Portal or contacting us.
We understand that life is busy and 30 minutes once-a-week fits well in family schedules. Our teaching techniques are recognized to a national level and we see amazing results with our students when they attend their 30-minute lesson, one time a week. Consistent attendance and repetition in the lessons are critical for success. Each child progresses at their own pace and results usually start to appear after the eighth lesson. May a child come more than once a week? Of course!
When you’d like to take a break (“drop”) from lessons, simply submit a Cancellation Notice at least 30 days prior to your last lesson. Why 30 days? That way we can bill your last month correctly and cease future payments.Add an answer to this item.
Your Customer Portal has many features that allow you to create an account, search for availability, enroll in lessons, and more. You can find the link to your Customer Portal on our home page. You are welcome to contact us if you need help.
If you have had lessons with us before, you already have an account and there is no need to create a new one. Use the “forgot password” feature if you need help with your username and password.
After you have an account, follow the “Scheduling” tab to set filters for what you are looking to find.
Once enrolled, you own this day and time. We are committed to seeing you each week in this class until you give us a 30 day cancellation notice to end your class. For absences and makeup eligibility see FAQ.
First month’s tuition pays for the number of lessons left in that month.
Future month’s tuition is billed on the 1st business day of each month and will vary depending on the number of classes scheduled in the month. Billing will continue until you submit your 30-day cancellation notice.
Monthly tuition is not always the same. Some months have 5 lessons. The total monthly tuition is higher for those months. Some months have 4 lessons and possibly less due to holidays and closures. The total monthly tuition is lower for those months.
After FIVE LESSONS at Apex, we require our riders to own their own boots, riding pants, and gloves. We believe that after five lessons, you are able to tell if your rider is interested enough to continue. Boots, pants, and gloves do a large part in allowing our instructors to see the proper position of our riders. We prefer bootcut jods for our riders but do know that for some of our tiny riders, the tights are the only ones that fit! If you are purchasing jods, your rider will also need underpasses. (these hold the jods down) We recommend zip up black riding boots rather than laced.
** Locally, all of these items can be purchased at Greenway Saddlery in Scottsdale or ask your instructor for the reputable links to vendors we approve of online.
After THREE MONTHS of lessons at Apex, we require our riders to purchase their own stirrups and helmet. The reason we ask for these purchases is that it provides the same length of stirrup with each ride which allows your rider to strengthen their legs better. Personal helmets mean no more adjusting each time and ensures proper fit as soon as it's put on.
The cost of stirrups are $200. Please talk to your instructor when you are ready to purchase. There are many helmets on the market, but please purchase one that is ASTM Approved/SEI Certified. Helmets should be fitted in store if you go to Greenway Saddlery in Scottsdale, or by an instructor. We recommend black in case your rider ever wants to show in a fun show or academy show.
See "Makeups - everything you need to know" for Makeup Token eligibility and guidelines.
We offer makeups to eligible, currently enrolled, year-round riders! Makeup Tokens (MUT) are a courtesy that holds no financial value and has limited availability.
How do I get a MUT?
If you need to miss your regularly scheduled lesson, to receive a MUT, the absence must be reported 2 hours prior to the lesson using your Apex Riding Academy App or Customer Portal. The MUT will be issued after the missed lesson.
If circumstances allow, please report your absence days in advance to create an opportunity for another rider to schedule their makeup in your spot.
How do I redeem a MUT?
MUT Fine Print:
Life happens. We totally get it. We want to help you find a different day and time that works. Submit your request so we can approve the transfer.
Your rider stays enrolled until you submit a 30-day cancellation notice in order for our system to apply correct payment and cease future payments.
Submit your last day via Customer Portal or Cancellation Request Form. We ask for a 30-day notice to ensure correct billing. Canceling your lessons is permanent and will release your swimmer’s spot.
How do I submit a cancellation?